Frequently asked questions

We accept all major credit and debit cards (Visa, Mastercard), plus Apple Pay, Google Pay and Shop Pay. Every payment is processed securely at checkout.

If your order hasn't been dispatched yet, contact us as soon as possible on 089 245 9270 or info@valuepet.ie and we'll do our best to amend or cancel it.

Delivery is FREE on orders over €49. Below that a small flat rate applies, shown at checkout. Most orders arrive within 2–4 working days.

We deliver nationwide across the Republic of Ireland, as well as to Northern Ireland and further afield.

As soon as your order ships you'll get an email with a tracking link.

Unused items in their original packaging can be returned within 30 days for a full refund. See our Delivery & Returns page for full details.

Sorry about that. Email a photo to info@valuepet.ie within 48 hours and we'll arrange a replacement or refund straight away.

Use the pet picker on our homepage to shop by animal, then filter by life stage and dietary needs on any collection. If you're still not sure, get in touch and we'll help.

Yes. Many of our foods are grain-free or single-protein. Filter by dietary requirements, or get in touch and we'll point you to the right ones.

Choose ‘Subscribe & Save’ on eligible products to get a discount and have your essentials delivered automatically on your schedule. You can pause, skip or cancel anytime from your account.

No, you can check out as a guest. An account does let you track orders, reorder faster and manage your subscriptions.